Frequently asked questions
Everything you need to know.
Find answers about implementing and connecting systems, running integrations, deployment, security, and working with superglue.
Implementation & Data Migration
01Does superglue cover the whole implementation, or just the migration?
The whole engagement. The data migration is just one part of an implementation. superglue covers it from reading and mapping the data, through the migration itself, to the integrations that keep your client's systems in sync once they go live. The Implementation Agent takes on implementation work that used to be too heavy to do by hand, so your team can take on more projects.
02Can superglue help with Sage implementations?
Yes! superglue is an official Sage Intacct Tech Marketplace Partner, and implementation consultants use it to run Sage migrations and integrations. See how a regional Sage VAR cut migration hours by 80% in our Sage case study.
03Who builds the migration, your team or ours?
Your team does, all in natural language. A consultant simply describes the migration and superglue builds it, with no developer and no migration code required. The data is migrated after your approval, and every run is fully logged.
04How much time does a migration save?
A lot. One Sage VAR cut migration hours by 80% per project. A QuickBooks to Sage Intacct migration that took 140 consultant hours by hand now runs in a fraction of that. Full numbers are in our Sage case study.
05What if the client's data lives in Excel, QuickBooks, or an older system?
superglue can handle whatever the client hands over: Excel and CSV exports, QuickBooks, plus REST APIs, SFTP, SQL, and XML/SOAP. When there's no clean documentation, it builds from sample data. If a source changes mid-project, superglue detects it, alerts you, and proposes a fix for your approval.
06Does superglue help the handover from sales to implementation?
Yes. What your sales team scopes and demos in presales carries straight into implementation. You can feed the agent context from discovery calls, including meeting transcripts, so the implementation team starts from what was already agreed. Fewer details lost between teams, and a faster start on the build.
Integration & Coverage
07What APIs and services does superglue support?
superglue supports any REST/GraphQL/SOAP/File-based/fixed-width/database APIs. superglue will ingest context about an API based on documentation, and automatically build a connector for it.
08Can I connect to custom or private APIs?
Yes! superglue can connect to any API or file-based system, including private or internal APIs. Simply provide the API documentation URL or OpenAPI spec, and we'll automatically generate the connector. For private APIs, you can securely store credentials in our encrypted vault.
09How does superglue handle API rate limits?
superglue automatically handles rate limiting with intelligent retry logic, exponential backoff, and request queuing. We respect each API's rate limits and can distribute requests across multiple API keys when available. You can also configure custom rate limiting rules.
10What if an API changes or gets deprecated?
We monitor API changes and automatically update our connectors. When APIs are deprecated, we provide migration tools and notifications. Our AI can also automatically map field changes and suggest updates to your workflows.
Data & Monitoring
11How can I monitor my workflows and data pipelines?
superglue provides comprehensive monitoring through our dashboard, including real-time execution status, performance metrics, error tracking, and data lineage. You can set up alerts for failures, performance degradation, or data quality issues.
12What happens if a workflow fails?
Failed workflows are automatically retried with exponential backoff. You'll receive immediate notifications via email, Slack, or webhook. All errors are logged with detailed context, and you can configure custom retry policies and fallback actions.
13Can I track data lineage and transformations?
Yes! superglue automatically tracks data lineage, showing you exactly how data flows through your workflows, what transformations were applied, and where it originated. This is crucial for compliance and debugging.
14How do you handle data validation and quality?
We automatically validate data against schemas, detect anomalies, and can run custom validation rules. You can set up data quality checks, schema drift detection, and automated data cleansing workflows.
Security & Compliance
15How secure is my data with superglue?
We use enterprise-grade security including end-to-end encryption, SOC 2 Type II compliance (pending), and data never leaves your infrastructure when using self-hosted options. All API credentials are encrypted at rest and in transit.
16Can I use superglue in regulated industries?
Yes! superglue is designed for regulated industries with features like audit logs, data residency controls, and compliance reporting. We support HIPAA, GDPR, and other regulatory requirements through our enterprise plans.
17Do you offer self-hosted deployment options?
Yes! We offer self-hosted and private cloud deployment options for organizations that need complete control over their data. This ensures your data never leaves your infrastructure.
18How do you handle API credentials and secrets?
All credentials are encrypted using AES-256 encryption and stored in our secure vault. We support OAuth 2.0, API keys, and custom authentication methods. Credentials are never logged or exposed in our system.
Deployment & Flexibility
19How quickly can I get started with superglue?
You can start building workflows in minutes! Simply sign up, connect your first API, and start describing what you want to automate. Most users have their first workflow running within 15 minutes. For implementation teams, the same speed applies. In a live test, a Sage VAR moved 185 accounts from a client Excel file into a Sage Intacct sandbox in under an hour. See our Sage case study.
20Can I export my workflows and data?
Yes. superglue provides first-party SDKs for TypeScript and Python, and a full REST API that any language (including Go, Java, or Ruby) can call via standard HTTP. You can download your data and migrate to other platforms if needed. We believe in vendor lock-in prevention and data portability.
21Does superglue work with my existing infrastructure?
Yes! superglue integrates with your existing infrastructure including databases, cloud providers, CI/CD pipelines, and monitoring tools. We support webhooks, APIs, and direct integrations with popular platforms. For implementation projects, it also works from client exports and legacy systems: Excel and CSV, QuickBooks, plus REST, SFTP, SQL, and XML/SOAP.
22Can I customize and extend superglue's functionality?
Yes! You can create custom functions, add your own API endpoints, and extend workflows with JavaScript/TypeScript. We also support custom connectors and integrations with your internal tools.
Business & ROI
23What's the typical ROI for using superglue?
Most teams see 10x faster development of integrations and 80% reduction in maintenance overhead. Typical ROI includes reduced developer time, fewer bugs, faster time-to-market, and improved data accuracy.
24How does pricing work for enterprise teams?
We offer flexible pricing based on usage, team size, and features needed. Enterprise plans include custom SLAs, dedicated support, self-hosting options, and volume discounts. Contact us for a custom quote.
25Can superglue replace our existing integration tools?
superglue can replace or complement existing tools like Zapier, MuleSoft, or custom scripts. We provide migration tools and can work alongside your current stack during the transition period.
26What kind of support do you provide?
We provide comprehensive support including documentation, email support, and for enterprise customers: dedicated support, training, and custom onboarding assistance.
General Concerns
27How reliable is superglue's platform?
We maintain 99.9% uptime with redundant infrastructure and automatic failover. Our platform is designed for enterprise reliability with built-in monitoring, alerting, and disaster recovery.
28What if I need help getting started?
We provide extensive documentation, video tutorials, and interactive guides. For enterprise customers, we offer dedicated onboarding sessions and can help migrate your existing workflows. If you run implementations for your own clients, we support you tightly while onboarding you and your colleagues into superglue. From there, you put your company knowledge into superglue playbooks, which give you continuous support on every project that follows.
29Can I try superglue before committing?
Yes! We offer a free trial so you can explore superglue with your own use cases. You can also schedule a demo to see it in action on your specific systems. No credit card required to get started.
30How does superglue compare to other integration platforms?
Unlike traditional platforms, superglue uses AI to understand natural language and automatically build complex workflows. We're faster to set up, more reliable, and can handle complex multi-step integrations that would require custom development elsewhere.
Still have questions?
Talk through your systems and integration requirements with our team.